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Shipping, Returns, Replacements & Refunds

How your order reaches you, and what happens if something is not right.

Last updated: 10 August 2026

At Puzzlera, we take care to manufacture, inspect, finish, pack and dispatch every product with the aim of ensuring that it reaches you in good condition.

This Shipping, Returns, Replacements & Refund Policy (“Policy”) explains how shipping, delivery, cancellations, returns, replacements and refunds are handled for purchases made through puzzlera.in.

Please read this Policy carefully before placing an Order.

This Policy should be read together with the Puzzlera Terms & Conditions and Privacy Policy.

Nothing in this Policy is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded or restricted under applicable law.

1. About Puzzlera

Brand: Puzzlera
Operated by: Vidhi Pathry
Business Structure: Sole Proprietorship
Principal Place of Business:
Gurugram, Haryana
Email: hello@puzzlera.in
Website: puzzlera.in

Grievance Officer: Vidhi Pathry
Grievance Email: hello@puzzlera.in

2. Scope of This Policy

This Policy applies to Products purchased directly from Puzzlera through:

puzzlera.in;
Puzzlera’s authorised online sales channels; and
any other sales channel where Puzzlera expressly states that this Policy applies.

Purchases made through third-party marketplaces may additionally be subject to that marketplace’s own cancellation, return, refund and dispute-resolution policies.

Where there is a conflict between this Policy and a mandatory legal requirement, the applicable law will prevail.

3. Shipping Within India

Puzzlera currently ships Products within India to locations serviceable by our logistics partners.

Shipping availability depends on:

PIN-code serviceability;
courier coverage;
product availability;
logistical restrictions; and
other operational considerations.

If a particular PIN code is not serviceable, Puzzlera may be unable to fulfil the Order to that address.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed:

on the Product page;
in the shopping cart;
during checkout; or
before the Order is finally placed.

Where Puzzlera offers free shipping, the applicable conditions will be clearly communicated with the offer.

Shipping charges may vary based on:

Order value;
Product weight;
destination;
promotional offers;
courier charges; and
other applicable factors.

5. Order Processing

Orders are normally processed after successful payment confirmation.

Processing may include:

payment verification;
Order verification;
Product allocation;
Product inspection;
finishing or preparation where required;
packaging;
generation of shipping documentation; and
handover to the logistics partner.

Because some Puzzlera Products may be produced or finished in small batches, processing times may vary depending on Product availability.

The estimated processing or dispatch time, where applicable, will be displayed on the Website or communicated to the customer.

6. Made-to-Order or Special Products

Certain Products may be produced, finished, customised or specially prepared after an Order is placed.

Where a Product is made-to-order, customised or specially prepared, this will be stated on the Product page or communicated before purchase where reasonably applicable.

Such Orders may require additional processing time.

Cancellation or return of customised or specially prepared Products may be subject to additional conditions, subject always to applicable law and any statutory consumer rights.

7. Dispatch

An Order will normally be dispatched after:

payment has been successfully confirmed;
the Product is available;
required Order information has been verified; and
the Product has completed the applicable preparation and packing process.

Once dispatched, the customer may receive tracking information where such tracking is available.

8. Delivery Timelines

Any delivery timeline displayed on the Website or communicated by Puzzlera is an estimated delivery timeline, unless expressly stated to be a guaranteed delivery commitment.

Actual delivery may be affected by:

courier operations;
public holidays;
weekends;
weather;
transportation disruptions;
strikes;
natural disasters;
government restrictions;
remote-area delivery;
incorrect address information;
unsuccessful delivery attempts;
high-volume periods;
technical or logistical issues; or
other circumstances beyond Puzzlera’s reasonable control.

Puzzlera will make reasonable efforts to assist customers where delivery is materially delayed.

9. Delivery Address

Customers are responsible for providing accurate delivery information, including:

full name;
mobile number;
email address;
flat/house number;
building/society name;
street/locality;
city;
state; and
PIN code.

Customers should carefully verify the delivery address before completing payment.

Puzzlera is not responsible for delivery failures directly resulting from materially incorrect or incomplete information provided by the customer, subject to applicable law.

10. Change of Delivery Address

Customers wishing to change the delivery address should contact Puzzlera as soon as possible.

Address changes may not be possible after an Order has been:

packed;
shipped;
handed over to the courier; or
otherwise processed beyond a stage at which the address can reasonably be changed.

Any additional courier charges arising from a customer-requested address change may be payable by the customer where permitted by applicable law.

11. Failed Delivery Attempts

A courier may make one or more delivery attempts depending on its operational procedures.

Delivery may fail because:

the recipient is unavailable;
the address is incomplete;
the customer refuses delivery;
the PIN code is incorrect;
the premises cannot be located;
the customer does not respond to courier calls;
access to the delivery location is unavailable; or
other circumstances prevent delivery.

Customers should cooperate reasonably with courier delivery attempts.

12. Returned-to-Sender Shipments

If an Order is returned to Puzzlera by the courier because of circumstances attributable to the customer, Puzzlera may contact the customer to determine whether re-delivery is possible.

Circumstances may include:

incorrect address;
incomplete address;
repeated failed delivery attempts;
refusal to accept delivery;
customer unavailable for delivery; or
customer-requested cancellation after dispatch.

Where re-shipping is requested and additional courier charges are incurred because of customer-attributable circumstances, the additional charges may be payable by the customer where permitted by applicable law.

Where an Order is not re-shipped, any refund will be determined in accordance with the applicable circumstances and law.

13. Courier Tracking

Where tracking is available, Puzzlera may provide:

tracking number;
courier name;
tracking link; or
other shipment information.

Tracking information is generally supplied by the courier.

Courier tracking information may occasionally be delayed, incomplete or inaccurate.

Puzzlera will reasonably assist customers in following up on material delivery issues.

14. Inspection at Delivery

Customers are encouraged to inspect the outer package when receiving the Order.

Where reasonably possible, customers should photograph the package before opening it if it appears:

crushed;
torn;
opened;
wet;
severely damaged;
tampered with; or
otherwise materially compromised.

If the Product is damaged, incomplete or incorrect, customers should contact Puzzlera promptly.

15. Unboxing Video

Customers are encouraged to record an unboxing video, particularly for higher-value Orders.

An unboxing video may help establish:

the condition of the package at delivery;
whether the package had been tampered with;
the condition of the Product when opened;
whether components were present; and
whether damage occurred before or after delivery.

An unboxing video is strongly recommended for dispute resolution but is not intended to create an additional mandatory condition for exercising statutory consumer rights.

Puzzlera may request photographs, video or other reasonable evidence when investigating a claim.

16. Damaged Product Received

If a Product arrives visibly damaged, the customer should contact Puzzlera as soon as reasonably possible and preferably within 48 hours of delivery.

The customer should provide, where available:

Order number;
photographs of outer packaging;
photographs of inner packaging;
photographs of the Product;
photographs showing the damage;
unboxing video; and
a description of the issue.

Puzzlera may request additional information or inspection of the Product.

Where the damage is reasonably established as having occurred before or during delivery, Puzzlera may provide an appropriate remedy, which may include:

replacement;
replacement of affected components;
repair where reasonably possible;
refund; or
another appropriate remedy.

Reporting after 48 hours does not automatically remove any statutory consumer rights.

17. Wrong Product Received

If you receive a Product different from the Product ordered, contact Puzzlera as soon as reasonably possible.

Please provide:

Order number;
photograph of the Product received;
photograph of the packaging or product label;
description of the discrepancy.

After verification, Puzzlera may arrange:

replacement with the correct Product;
collection of the incorrectly supplied Product; or
refund,

as appropriate.

Where the incorrect Product was supplied due to a Puzzlera fulfilment error, reasonable return arrangements will be provided.

18. Missing Components

Puzzlera Products may contain multiple individual components.

If you believe that a component is missing:

check the entire packaging carefully;
check all internal compartments;
check whether the component is intentionally detachable;
check any supplied instructions; and
contact Puzzlera if the component remains missing.

Please provide:

Order number;
Product name;
description of the missing component;
photographs of the package and Product where useful.

If a component is confirmed to have been missing from the original package, Puzzlera may provide:

the missing component;
a replacement Product;
refund; or
another appropriate remedy,

depending on the circumstances and applicable law.

19. Manufacturing Defects

A manufacturing defect may include, depending on the Product:

material manufacturing error;
component defect present when received;
structural defect materially affecting intended use;
material deviation from stated specifications;
missing component attributable to manufacturing or packing; or
another defect recognised under applicable law.

Puzzlera may inspect the Product to determine the nature and likely cause of the issue.

Where a genuine manufacturing defect is established, Puzzlera will provide an appropriate remedy in accordance with applicable law.

The Consumer Protection Act, 2019 provides statutory product-liability provisions covering circumstances including manufacturing defects, design defects, deviation from manufacturing specifications, failure to conform to express warranties and inadequate instructions or warnings.

20. What Is Not Normally a Manufacturing Defect

Subject to applicable law, the following will not automatically constitute a manufacturing defect:

minor colour variation;
normal 3D-print layer texture;
minor surface variation;
minor cosmetic variation;
reasonable production variation;
normal wear from use;
difficulty in solving the puzzle;
inability of the customer to solve the puzzle;
damage caused by excessive force;
damage caused by dropping the Product;
damage caused by modification;
damage caused by heat;
damage caused by improper storage; or
damage caused by use contrary to instructions.

This section does not restrict any statutory right relating to a genuine defect or non-conformity.

21. Puzzles Are Designed to Be Manipulated

Puzzlera Products are interactive puzzles.

Depending on the Product, normal use may involve:

movement;
rotation;
assembly;
disassembly;
separation of components;
manipulation; and
repeated attempts at solving.

Normal manipulation in accordance with the intended use does not itself constitute misuse.

However:

DO NOT FORCE THE PUZZLE.

If the Product appears stuck, stop applying excessive force.

Where available, customers may use the Puzzlera Solutions Centre or contact Customer Support.

22. Damage Caused by Excessive Force

Puzzlera Products are designed to be solved using reasoning and appropriate manipulation.

Damage caused by excessive physical force may include:

broken components;
cracked parts;
deformation;
damaged joints;
damaged mechanisms; or
other physical damage.

Where inspection reasonably establishes that damage occurred because of excessive force or misuse after delivery, the damage may not qualify as a manufacturing defect or eligible change-of-mind return, subject to applicable law.

23. Heat Damage

Certain Puzzlera Products may contain PLA or other plastic materials.

Exposure to high temperatures may cause:

softening;
deformation;
warping;
discolouration; or
other damage.

Damage caused by heat exposure after delivery is generally not treated as a manufacturing defect, subject to applicable law.

Customers should keep Products away from:

direct sunlight for prolonged periods;
heaters;
ovens;
hot vehicles;
open flames;
hot surfaces; and
other high-temperature environments.

24. Change-of-Mind Returns

Puzzlera may offer a limited change-of-mind return facility for eligible Products.

Unless otherwise stated on the relevant Product page, an eligible change-of-mind return should generally be requested within:

7 DAYS FROM DELIVERY.

The Product should generally be:

unused;
undamaged;
complete;
unmodified;
accompanied by all components;
in original packaging where reasonably required; and
in condition suitable for resale.

Because Puzzlera Products are interactive puzzles, Products that have been materially used, manipulated, solved, damaged, modified or broken may not qualify for a change-of-mind return.

This restriction does not apply to valid statutory claims relating to defects, damage, incorrect Products or other legally protected circumstances.

25. Why Used Puzzles May Not Qualify for Change-of-Mind Returns

Puzzlera Products are designed to be physically manipulated as part of the customer experience.

Once a Product has been materially used, it may:

show signs of handling;
have components altered;
be partially disassembled;
have components misplaced;
have packaging damaged;
have its condition changed; or
no longer be suitable for resale as a new Product.

Accordingly, Puzzlera may restrict change-of-mind returns to Products that remain in an appropriate unused and resalable condition.

This does not affect statutory remedies for defective or non-conforming Products.

26. Products Generally Not Eligible for Change-of-Mind Return

Subject to applicable law, a change-of-mind return may be declined where the Product:

has been materially used;
has been solved or manipulated beyond reasonable inspection;
is damaged;
is broken;
has missing components;
has been modified;
has been repaired without authorisation;
has been exposed to excessive heat;
has been intentionally altered;
has been materially soiled;
is returned without required components; or
is otherwise unsuitable for resale.

27. Return Request

To request an eligible return, contact:

Email: hello@puzzlera.in

Please provide:

Order Number
Customer Name
Product Name
Reason for Return
Photographs / Videos, where relevant

Puzzlera will review the request and communicate the next steps.

28. Do Not Send a Return Without Approval

Customers should not independently send Products to the Puzzlera business address.

Return instructions must first be obtained from Puzzlera.

This allows us to:

identify the Order;
provide the correct return address;
determine the appropriate courier method;
record the return;
avoid loss or misrouting; and
process the refund or replacement efficiently.

29. Return Inspection

Returned Products may be inspected.

Inspection may consider:

Product identity;
Order details;
physical condition;
presence of components;
packaging;
signs of use;
signs of modification;
reported defect;
photographs supplied;
delivery evidence; and
other relevant circumstances.

The inspection is intended to determine the appropriate remedy and does not limit any statutory consumer rights.

30. Return Shipping Costs

Where the issue is attributable to Puzzlera

Where the return is due to:

confirmed manufacturing defect;
damage before or during delivery;
incorrect Product supplied;
missing component attributable to Puzzlera; or
another issue attributable to Puzzlera,

Puzzlera will arrange or reimburse reasonable return shipping as appropriate.

Change-of-mind return

For an eligible change-of-mind return, the customer may be responsible for applicable return shipping charges unless:

Puzzlera expressly offers free returns;
the Product page states otherwise; or
applicable law requires otherwise.

31. Refund Eligibility

A refund may be provided where appropriate following:

approved cancellation;
approved return;
confirmed defective Product;
confirmed damaged Product;
incorrect Product supplied;
unavailable replacement;
non-delivery where applicable; or
another circumstance requiring a refund under applicable law.

The applicable remedy will depend on the circumstances.

32. Refund Method

Approved refunds will generally be processed through:

the original payment method; or
another appropriate payment method where reasonably necessary.

The time taken for the refund to appear in the customer’s account depends partly on the customer’s:

bank;
card issuer;
UPI provider;
payment gateway; or
other financial institution.

Puzzlera is not responsible for delays occurring solely within third-party banking or payment systems after the refund has been initiated.

33. Partial Refunds

Where only one Product or part of an Order is affected, Puzzlera may provide a refund relating to the affected Product rather than the entire Order where appropriate.

Where a component can reasonably be replaced separately, Puzzlera may offer component replacement rather than requiring return of the entire Product.

The appropriate remedy will depend on the circumstances and applicable law.

34. Replacements

Where replacement is approved, Puzzlera will make reasonable efforts to provide the same Product.

Replacement is subject to availability.

If the same Product is unavailable, Puzzlera may offer:

alternative Product;
replacement component;
refund; or
another appropriate remedy.

35. Product Unavailable After Purchase

If Puzzlera is unable to fulfil an accepted Order because the Product has unexpectedly become unavailable, Puzzlera may cancel the affected Order and provide the applicable refund.

Puzzlera will not knowingly accept Orders for unavailable Products.

36. Cancellation Before Dispatch

Customers may request cancellation before dispatch by contacting hello@puzzlera.in.

Puzzlera will make reasonable efforts to accommodate cancellation requests received before dispatch.

Cancellation may not be possible once an Order has been dispatched or has reached a stage where cancellation cannot reasonably be processed.

Where cancellation is successfully accepted, the applicable refund will be processed in accordance with this Policy and applicable law.

37. Cancellation After Dispatch

Once an Order has been dispatched, cancellation may no longer be possible.

In such cases, the customer may need to follow the applicable return process after delivery.

If the customer refuses delivery without an applicable reason, the treatment of shipping and return costs will depend on the circumstances and applicable law.

38. Customised Products

Where Puzzlera offers personalised, customised or specially produced Products, cancellation and return conditions may differ from standard Products.

Any applicable special conditions will be disclosed before purchase where reasonably required.

Nothing in this section removes any statutory right relating to a defective or non-conforming Product.

39. Promotional Products

Products purchased under promotional campaigns remain subject to this Policy unless the relevant promotional terms expressly provide otherwise.

Promotional conditions may specify:

return eligibility;
coupon treatment;
free-gift treatment;
minimum Order value;
exchange restrictions; or
other conditions.

Such conditions will not override mandatory legal rights.

40. Free Gifts

Where an Order includes a free promotional gift, the applicable promotional terms may require the gift to be returned where the qualifying Order is fully returned.

If a promotional gift cannot reasonably be returned, Puzzlera may take the value of the promotional benefit into account when calculating a refund where legally permissible and clearly disclosed in the applicable promotion.

41. Lost Shipments

If tracking indicates that an Order may have been lost in transit, Puzzlera will reasonably coordinate with the courier to investigate.

Depending on the circumstances and applicable law, Puzzlera may arrange:

replacement;
refund; or
another appropriate remedy.

Customers should contact Puzzlera rather than independently resolving the matter with the courier where Puzzlera is the contracting seller.

42. Delivery Delays

A delivery delay does not automatically mean that a Product is defective.

Where an Order is materially delayed, customers may contact Puzzlera.

Puzzlera will reasonably assist with tracking and resolution.

Where applicable law provides a specific remedy for delayed or non-delivery, that remedy remains available.

43. Non-Delivery

If an Order is marked as delivered but the customer has not received it, the customer should contact Puzzlera promptly.

Puzzlera may investigate with the courier and may request:

delivery information;
OTP information where applicable;
delivery confirmation;
address verification; or
other reasonable information.

Puzzlera will take reasonable steps to investigate genuine non-delivery claims.

44. Return Fraud and Abuse

Puzzlera reserves the right, subject to applicable law, to investigate suspected fraudulent or abusive return activity.

Examples may include:

knowingly false damage claims;
returning a different Product;
returning incomplete Products;
repeated fraudulent claims;
intentional damage before return;
misuse of free-return offers;
fraudulent tracking information; or
other dishonest conduct.

Where fraud or abuse is reasonably established, Puzzlera may take appropriate lawful action, including declining a non-statutory change-of-mind return request, suspending an account or reporting suspected fraud to appropriate authorities where warranted.

This does not restrict legitimate consumer rights.

45. Chargebacks and Payment Disputes

If a customer believes a payment, refund or Order has been incorrectly handled, the customer is encouraged to contact Puzzlera first so that the matter can be investigated.

Nothing in this section prevents a customer from exercising any lawful right available through:

bank;
card issuer;
UPI provider;
payment service provider;
consumer authority; or
other competent authority.

46. Customer Responsibility After Delivery

Customers are responsible for reasonable care of the Product after delivery.

This includes:

appropriate storage;
avoiding excessive heat;
avoiding excessive force;
keeping small components away from children;
following supplied instructions; and
using the Product only for its intended purpose.

Damage arising from inappropriate use may not qualify for a non-statutory return or replacement.

47. Solutions Centre

Where available, customers may use the Puzzlera Solutions Centre for hints and solving assistance.

The Solutions Centre may contain:

hints;
written instructions;
photographs;
diagrams;
videos;
assembly guidance; and
other solution material.

Customers should consider using the Solutions Centre before applying excessive force to a difficult puzzle.

48. Return of Products with Solution Access

Where a Product is returned and the customer has already accessed digital solution content, eligibility for a refund or return will be determined according to the applicable return terms and law.

Access to digital solution content does not automatically make a defective Product non-returnable.

49. Warranty / Statutory Rights

Where Puzzlera expressly provides a warranty for a particular Product, the warranty terms will be displayed with that Product.

If no separate commercial warranty is expressly provided, customers continue to have all rights and remedies available under applicable law.

Nothing in this Policy excludes statutory product-liability or consumer protections.

50. Product Liability

Puzzlera recognises that applicable Indian law may impose liability in relation to defective Products.

The Consumer Protection Act, 2019 contains provisions addressing product-liability claims and circumstances involving manufacturing defects, design defects, deviations from manufacturing specifications, express warranties and inadequate warnings or instructions.

Accordingly, Puzzlera does not attempt through this Policy to exclude liability that cannot legally be excluded.

51. Evidence and Investigation

For a return, replacement or damage claim, Puzzlera may reasonably request:

photographs;
videos;
Order information;
packaging information;
courier information;
product photographs;
description of how the Product was used; or
return of the Product for inspection.

Such information helps Puzzlera determine the appropriate remedy.

Requests for reasonable evidence are not intended to remove statutory consumer rights.

52. Customer Communication

Puzzlera may contact customers regarding:

Order status;
delivery;
failed delivery;
return requests;
replacement;
refunds;
missing information;
product issues; or
customer support.

Customers should keep their registered mobile number and email address accessible during the Order and return process.

53. Customer Support Response

Customers can contact Puzzlera through:

Email: hello@puzzlera.in

Customer support may require reasonable time to investigate an issue, particularly where courier records, photographs or physical Product inspection are involved.

54. Grievance Redressal

For formal grievances concerning Products, Orders, shipping, returns or refunds:

Grievance Officer: Vidhi Pathry
Designation: Proprietor / Grievance Officer
Email: hello@puzzlera.in
Business Address:
Gurugram, Haryana

Puzzlera will endeavour to address grievances within the timelines applicable under law.

The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce retail and establish requirements concerning e-commerce entities and consumer grievance mechanisms.

55. Consumer Rights

Nothing in this Policy is intended to:

remove a statutory consumer right;
restrict a remedy available under applicable law;
exclude legally applicable product liability;
exclude liability that cannot lawfully be excluded; or
prevent a customer from approaching a competent consumer authority or forum.

Where applicable law provides a customer with a right or remedy greater than that described in this Policy, the applicable law will prevail.

56. Third-Party Couriers

Puzzlera may use independent courier and logistics providers.

Courier services may have their own operational procedures concerning:

delivery attempts;
tracking;
address changes;
delivery confirmation;
remote-area delivery; and
shipment handling.

Puzzlera will reasonably assist customers with courier-related issues but cannot control independent courier operations.

57. Force Majeure and Extraordinary Events

Puzzlera shall not be responsible for shipping or processing delays caused by circumstances beyond reasonable control, including:

natural disasters;
floods;
fires;
extreme weather;
government restrictions;
strikes;
transportation disruptions;
public emergencies;
infrastructure failures;
courier network disruptions;
internet or technology failures; or
other extraordinary events.

Puzzlera will make reasonable efforts to resume normal processing and delivery as soon as practicable.

58. Policy Changes

Puzzlera may update this Policy from time to time.

The latest version will be published on the Website with the applicable Last Updated date.

Unless otherwise required by law, the Policy applicable to an Order will generally be the version in effect when the Order is placed.

Changes will not retrospectively remove rights that have already accrued.

59. Governing Law

This Policy is governed by the laws of India.

Nothing in this Policy limits mandatory consumer protection available to customers under applicable law.

60. Dispute Resolution

Customers are encouraged to contact Puzzlera Customer Support first so that genuine concerns can be resolved efficiently.

Where a dispute cannot be resolved through customer support, the parties may explore lawful dispute-resolution mechanisms, including mediation where mutually agreed or available.

Nothing in this Policy prevents a consumer from approaching a competent consumer commission, authority or other forum where such right is available.

61. Jurisdiction

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer forums, courts having jurisdiction in Gurugram, Haryana, shall have jurisdiction over disputes arising from this Policy.

Nothing in this clause is intended to prevent a customer from exercising a mandatory statutory right to approach a competent consumer forum or authority.

62. Entire Policy

This Policy should be read together with:

Puzzlera Terms & Conditions;
Puzzlera Privacy Policy;
applicable Product information;
applicable promotional terms; and
any specific return terms displayed at checkout.

Where a mandatory legal requirement conflicts with this Policy, the mandatory legal requirement will prevail.

63. Contact Details

PUZZLERA
Operated by: Vidhi Pathry
Business Structure: Sole Proprietorship

Principal Place of Business:
Gurugram, Haryana

Email: hello@puzzlera.in
Grievance Officer: Vidhi Pathry
Website: puzzlera.in

Quick Customer Summary

Shipping

India-wide shipping to serviceable PIN codes.
Shipping charges, if applicable, are shown before checkout.
Delivery timelines are estimates unless expressly stated otherwise.
Tracking is provided where available.

Damaged / defective product

Contact us as soon as possible.
Preferably report transit damage within 48 hours.
Photographs and an unboxing video are strongly recommended.
Genuine defects/damage will be handled through an appropriate remedy.

Change-of-mind return

Eligible returns are generally requested within 7 days of delivery.
Product should generally be unused, complete and resalable.
Used, damaged, modified or incomplete puzzles may not qualify for a change-of-mind return.
Statutory rights relating to defective or non-conforming Products remain unaffected.

Wrong product

Contact Puzzlera promptly.
We will investigate and provide an appropriate remedy.

Missing component

Contact us with the Order number and details.
We may provide the missing component, replacement or another appropriate remedy.

Refund

Approved refunds are generally made through the original payment method.
Bank/payment-provider processing times may vary.

Important

Puzzlera Products are intended for users aged 14 years and above.

NOT SUITABLE FOR CHILDREN UNDER 14 YEARS.

DO NOT FORCE THE PUZZLE.

Keep Products and loose components away from young children and pets.