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Terms & Conditions

The rules that apply when you buy from Puzzlera. Please read sections 3, 4 and 60 in particular.

Last updated: 10 August 2026

Welcome to Puzzlera.

These Terms & Conditions (“Terms”, “Terms & Conditions”) govern your access to and use of the Puzzlera website, puzzlera.in (“Website”), and your purchase and use of products offered by Puzzlera through the Website.

Please read these Terms carefully before using the Website, creating an account or placing an order.

By accessing the Website, creating an account, placing an order, purchasing a product or otherwise using the Website, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree to these Terms, please do not use the Website or place an order.

1. About Puzzlera

Brand Name: Puzzlera
Operated by: Vidhi Pathry
Business Structure: Sole Proprietorship
Principal Place of Business:
Gurugram, Haryana
Email: hello@puzzlera.in
Website: puzzlera.in

For these Terms, “Puzzlera”, “we”, “us” and “our” refer to Vidhi Pathry, proprietor of Puzzlera, unless the context requires otherwise.

“You”, “your”, “customer” or “user” means any person accessing the Website, creating an account or purchasing products from Puzzlera.

2. Definitions

For the purposes of these Terms:

“Product” means any puzzle, brain teaser, 3D puzzle, accessory, gift product or other physical product offered by Puzzlera.
“Order” means a request submitted by a customer to purchase one or more Products through the Website.
“Website” means puzzlera.in and related pages, interfaces and digital services operated by Puzzlera.
“Solutions Centre” means the area of the Website through which Puzzlera may provide product-specific hints, solution information, photographs, videos, instructions and related content.
“Customer Content” means reviews, photographs, videos, comments, feedback or other material submitted by customers.

3. Eligibility and Intended Users

Puzzlera Products are recreational puzzles and brain-teaser products intended primarily for adults and users aged 14 years and above.

NOT SUITABLE FOR CHILDREN UNDER 14 YEARS OF AGE.

Certain Products may contain small, detachable or separable components that may present a choking, ingestion or other safety hazard to young children.

Puzzlera Products are not intended to be marketed or used as toys for young children.
Children under 14 years should not use Puzzlera Products.
Users aged 14–17 years should use Products with appropriate adult awareness and supervision.

By placing an Order, you confirm that:

you are at least 18 years of age; or
the purchase is being made by an adult on behalf of the intended user.

Puzzlera reserves the right to decline or cancel an Order where reasonably necessary to comply with applicable law or safety requirements.

4. Product Safety

Puzzlera Products are designed for recreational puzzle-solving and should be used only for their intended purpose.

Customers should read and follow all safety information supplied with the Product and displayed on the Website.

Customers must:

handle Products carefully;
keep Products and loose components away from children under 14;
keep Products away from pets;
never place Products or components in the mouth;
avoid excessive force;
avoid unauthorised modification;
avoid using Products for purposes for which they were not designed;
stop using a Product if it becomes cracked, broken or otherwise unsafe.

DO NOT FORCE A PUZZLE.

Puzzlera Products are designed to be solved through observation, logic, movement and experimentation rather than excessive physical force.

Forcing a puzzle may damage components and may create sharp, broken or detached parts.

If a puzzle appears stuck, stop applying force and, where available, consult the Solutions Centre or contact Puzzlera Customer Support.

5. Heat, Storage and Environment

Certain Puzzlera Products may contain PLA or other plastic materials.

Such materials may soften, deform, warp or otherwise change when exposed to elevated temperatures.

Products should therefore be kept away from:

open flames;
heaters;
ovens;
hot surfaces;
prolonged direct heat;
high-temperature environments; and
other conditions likely to damage the Product.

Products should be stored in a clean and reasonably dry environment.

Damage caused by excessive heat, improper storage or use contrary to the intended purpose may not qualify as a manufacturing defect, subject to applicable law.

6. Product Descriptions, Images and Variations

We make reasonable efforts to ensure that Product descriptions, photographs, specifications and other information on the Website are accurate.

However, customers acknowledge that:

colours may vary between production batches;
colours may appear different depending on lighting and screen settings;
3D-printed surfaces may show normal layer characteristics;
minor surface variations may occur;
individually produced or finished Products may have minor variations;
photographs may be professionally lit or staged for presentation;
reasonable manufacturing tolerances may occur.

Minor variations that do not materially affect the intended functionality of the Product do not automatically constitute defects.

Where a specification is marked “To Be Confirmed”, that information has not yet been finalised and should not be relied upon when making a purchase decision.

Puzzlera reserves the right to correct genuine typographical, technical or specification errors.

7. Product Availability

All Products are subject to availability.

Puzzlera may, subject to applicable law:

introduce new Products;
discontinue Products;
modify Product specifications;
temporarily suspend Products;
limit quantities;
withdraw Products;
change availability; or
modify product collections.

Adding a Product to a cart does not guarantee that it will remain available until payment is completed.

8. Prices and Taxes

All prices displayed on the Website are in Indian Rupees (₹).

Applicable taxes will be charged or displayed in accordance with applicable law.

Prices may change from time to time.

Price changes will not affect an Order that has already been accepted, except where cancellation is permitted because of an obvious pricing, technical or listing error.

9. Promotions, Discounts and Coupons

Promotional offers, discounts, coupons, free gifts and special campaigns may be subject to additional terms.

Where applicable, those terms will be displayed with the relevant offer.

Unless expressly stated otherwise:

promotional offers cannot be combined;
coupons may have expiry dates;
coupons may have usage limits;
coupons may be limited to specific Products;
promotional benefits have no cash alternative;
promotional offers may be limited to one use per customer or household.

Puzzlera reserves the right to reject fraudulent or abusive use of promotional offers.

Puzzlera may correct genuine technical, typographical or pricing errors in promotional offers.

Website promotions will be presented in accordance with applicable consumer-protection requirements. Puzzlera does not intend to use false urgency, hidden charges or other deceptive purchasing practices. The CCPA’s dark-pattern guidelines address specified practices such as false urgency and other deceptive interface techniques.

10. Orders

When you submit an Order, you are making a request to purchase the selected Products.

An automated order acknowledgement or payment confirmation does not necessarily constitute final acceptance of the Order.

An Order will generally be considered accepted when Puzzlera confirms the Order for fulfilment and/or dispatch, subject to applicable law.

Puzzlera may contact you if additional information is required to process the Order.

11. Order Cancellation by Puzzlera

Puzzlera may cancel or decline an Order where reasonably necessary, including where:

the Product is unavailable;
there is an obvious pricing error;
there is an obvious Product-description error;
payment cannot be verified;
the delivery address is outside our serviceable area;
customer information appears materially inaccurate;
fraudulent or unauthorised activity is suspected;
an Order appears to be placed for unauthorised resale;
a promotional offer has been abused;
technical errors have affected the Order; or
cancellation is otherwise permitted by applicable law.

Where an Order is cancelled after payment has been received, Puzzlera will process the applicable refund in accordance with its refund procedure and applicable law.

12. Payment

Payments are processed through authorised payment gateways or payment service providers.

Customers must provide accurate information required to complete payment.

Puzzlera does not intentionally store complete card credentials, UPI PINs or other sensitive payment authentication information.

Payment processing may be subject to the terms and policies of the relevant payment service provider.

Puzzlera is not responsible for temporary failures caused solely by third-party banking, payment-gateway or financial infrastructure, subject to applicable law.

13. Shipping

Puzzlera currently focuses on shipping within India.

Applicable shipping charges will be displayed before completion of the Order.

Shipping availability depends on courier coverage and serviceability of the customer’s address.

Estimated delivery timelines are indicative unless expressly stated otherwise.

14. Delivery

Delivery timelines may be affected by:

courier delays;
public holidays;
weather;
transportation disruptions;
strikes;
natural disasters;
government restrictions;
incorrect address information;
failed delivery attempts;
inaccessible locations;
courier operational issues; or
other circumstances beyond Puzzlera’s reasonable control.

Puzzlera will make reasonable efforts to assist customers with delivery-related issues.

15. Customer Delivery Responsibilities

Customers are responsible for providing accurate:

name;
mobile number;
email address;
house/flat number;
street/locality;
city;
state; and
PIN code.

Customers should verify delivery information before completing an Order.

If delivery fails because of an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept delivery or another circumstance attributable to the customer, Puzzlera may contact the customer to determine the appropriate next step.

Where additional shipping costs are actually incurred because of customer-provided incorrect information or customer-caused delivery failure, such costs may be recovered where permitted by applicable law.

16. Order Tracking

Where courier tracking is available, Puzzlera may provide tracking information through email, SMS, WhatsApp or another appropriate channel.

Tracking information is generally provided by the courier.

Puzzlera cannot guarantee that third-party tracking information will always update immediately or without error.

17. Inspection at Delivery

Customers are encouraged to inspect the outer package at delivery.

Where reasonably possible, customers should photograph packages that appear:

severely damaged;
opened;
crushed;
wet;
torn;
tampered with; or
materially compromised.

If the Product is damaged or incomplete, customers should contact Puzzlera promptly.

18. Damaged Products

If a Product appears damaged when received, the customer should contact Puzzlera as soon as reasonably possible and preferably within 48 hours of delivery.

The customer may be asked to provide:

Order number;
photographs of outer packaging;
photographs of the Product;
photographs of the damaged area;
unboxing video where available; and
other reasonable information needed to investigate the issue.

Puzzlera may request return or inspection of the Product.

Where a genuine delivery or Product defect is established, Puzzlera may provide an appropriate remedy, including:

replacement;
replacement of damaged components;
repair where reasonably possible;
refund; or
another remedy permitted by applicable law.

A report made after 48 hours does not automatically eliminate any statutory rights available to the customer.

19. Manufacturing Defects

A manufacturing defect may include, depending on the Product:

material manufacturing error;
component defective when received;
structural issue materially preventing intended use;
missing component;
material deviation from stated specifications affecting functionality; or
another defect recognised under applicable law.

Puzzlera may inspect the Product before determining the appropriate remedy.

Nothing in these Terms limits statutory product-liability rights.

The Consumer Protection Act, 2019 contains specific product-liability provisions concerning manufacturing defects, design defects, deviations from specifications, express warranties and inadequate warnings or instructions.

20. Wrong Product Received

If a customer receives a Product different from the Product ordered, the customer should contact Puzzlera promptly.

The customer may be requested to provide:

Order number;
photograph of the Product received;
photograph of packaging/label.

If the error is confirmed, Puzzlera will arrange an appropriate remedy, which may include replacement or refund.

Where the error was caused by Puzzlera, reasonable return arrangements will be provided.

21. Missing Components

If a customer believes that a Product is missing a component, the customer should first check the Product packaging and compartments carefully.

Certain components may be intentionally detachable or separately packed.

If a component is confirmed to be missing from the original package, Puzzlera may provide:

the missing component;
replacement Product; or
another appropriate remedy,

depending on the circumstances and applicable law.

22. Returns

Returns, replacements and refunds are governed by the separate Puzzlera Shipping & Returns Policy, which forms part of these Terms.

The applicable return conditions will be displayed on the Website and/or during checkout.

Nothing in the return policy is intended to remove or restrict a consumer right that cannot legally be excluded.

23. Change-of-Mind Returns

Where Puzzlera offers a change-of-mind return, the Product must generally be:

unused;
complete;
undamaged;
unmodified;
accompanied by all components; and
in suitable condition for resale.

Because Puzzlera Products are interactive puzzles, Products that have been materially used, manipulated, damaged, modified or broken may not qualify for a change-of-mind return, subject to applicable law.

This restriction does not apply to a valid claim concerning a manufacturing defect, transit damage, wrong Product or another statutory consumer right.

24. Return Period

Unless a different period is expressly displayed for a particular Product, promotion or Order, eligible change-of-mind return requests should generally be submitted within 7 days from delivery.

This 7-day period does not override any statutory right that provides a different remedy or period.

25. Return Approval

Customers must contact Puzzlera before sending a Product back.

Products should not be returned to the business address without receiving return instructions from Puzzlera.

Returned Products may be inspected to determine:

whether they correspond to the original Order;
whether all components are present;
whether the Product has been materially used;
whether the Product has been modified;
whether the reported defect exists; and
the likely cause of reported damage.

26. Return Shipping Costs

Where a return arises from:

confirmed manufacturing defect;
damage during delivery;
incorrect Product supplied; or
another issue attributable to Puzzlera,

Puzzlera will arrange or reimburse reasonable return shipping as appropriate.

For eligible change-of-mind returns, the customer may be responsible for applicable return shipping costs unless otherwise stated on the Website or required by law.

27. Refunds

Where a refund is approved, it will generally be processed through the original payment method or another appropriate payment method.

The time taken for the refund to appear in the customer’s account may depend on:

bank;
card issuer;
UPI provider;
payment gateway; or
other financial institution.

Puzzlera will not be responsible for delays occurring solely within third-party financial systems after the refund has been successfully initiated.

28. Replacements

Where a replacement is approved, Puzzlera will make reasonable efforts to provide the same Product.

If the same Product is unavailable, Puzzlera may offer:

alternative Product;
replacement component;
refund; or
another appropriate remedy,

subject to applicable law.

29. Normal Puzzle Use

Puzzlera Products are designed to be handled, manipulated, assembled and/or disassembled as part of the solving experience.

Normal handling consistent with intended use does not by itself constitute misuse.

A Product will not be considered defective merely because it is:

challenging;
difficult to solve;
time-consuming;
not solved by the customer; or
different in minor appearance from another production batch.

30. Customer-Caused Damage

Subject to applicable law, damage caused by:

excessive force;
misuse;
accidental damage;
modification;
unauthorised repair;
exposure to excessive heat;
improper storage;
use contrary to instructions;
intentional damage; or
use for an unintended purpose

may not qualify as a manufacturing defect or eligible return.

31. Solutions Centre

Puzzlera may provide customers with access to a Solutions Centre.

The Solutions Centre may contain:

hints;
written solutions;
photographs;
diagrams;
videos;
assembly instructions; and
other solution-related material.

Access may require registration or an authenticated account.

Where account access is required, such access is personal, limited and non-transferable.

Customers must not:

share login credentials;
provide unauthorised access;
scrape solution content;
reproduce solution content;
record and redistribute solution videos;
publish solutions online;
upload solutions to social media;
sell solution content;
commercially exploit solution content; or
otherwise redistribute solution content without written permission.

Puzzlera may suspend or restrict Solutions Centre access where an account is misused, shared, scraped or otherwise abused, subject to applicable law.

32. Solutions Centre Content

All solution photographs, videos, written instructions, graphics, diagrams and related material are owned by or licensed to Puzzlera.

Access to the Solutions Centre does not transfer ownership or intellectual-property rights to the customer.

Puzzlera may modify, update, suspend or discontinue particular solution content or features from time to time.

33. Intellectual Property

All intellectual property associated with Puzzlera belongs to Puzzlera or its licensors unless expressly stated otherwise.

This includes:

Puzzlera name;
Puzzlera logo;
trademarks;
product designs;
puzzle designs;
CAD files;
digital models;
photographs;
product videos;
graphics;
illustrations;
website design;
written content;
solution content;
packaging artwork; and
other proprietary materials.

Purchasing a physical Product gives the customer ownership of that physical Product only.

It does not transfer ownership of the underlying design, CAD file, digital model, artwork or other intellectual-property rights.

34. Protection of Puzzle Designs

Unless expressly authorised by Puzzlera in writing, customers must not:

scan Puzzlera Products for replication;
create CAD models from Puzzlera Products for commercial reproduction;
digitise Puzzlera designs;
manufacture copies;
sell copies;
distribute copies;
create derivative commercial products;
upload Puzzlera design files;
sell or distribute digital models;
reproduce Puzzlera Product photographs for commercial purposes; or
otherwise commercially exploit Puzzlera designs.

Nothing in this clause restricts an activity that cannot lawfully be restricted under applicable law.

35. No Unauthorised Reselling or Representation

Customers must not represent themselves as:

authorised Puzzlera distributors;
authorised Puzzlera retailers;
Puzzlera employees;
Puzzlera representatives;
Puzzlera agents; or
Puzzlera business partners

unless expressly authorised by Puzzlera in writing.

Commercial, corporate gifting, wholesale and reseller arrangements may be available under separate terms.

36. Customer Accounts

Customers creating an account must provide accurate information.

Customers are responsible for protecting their account credentials.

Customers must notify Puzzlera promptly if they believe their account has been compromised.

Puzzlera may suspend or terminate an account where there is:

fraud;
material breach of these Terms;
misuse of the Solutions Centre;
unauthorised sharing;
unlawful activity;
abuse of promotional offers; or
other serious misuse.

Termination does not affect rights or obligations that arose before termination.

37. Website Acceptable Use

You must not use the Website to:

violate any law;
commit fraud;
gain unauthorised access;
interfere with Website security;
introduce malware or malicious code;
scrape Website content in bulk;
overload Website infrastructure;
impersonate Puzzlera;
create fraudulent accounts;
manipulate reviews;
abuse promotional offers;
interfere with another customer’s use of the Website; or
otherwise misuse the Website.

Puzzlera may take reasonable technical and legal measures against misuse.

38. Website Availability

Puzzlera aims to maintain the Website in a functional condition but does not guarantee that:

the Website will always be available;
the Website will always be uninterrupted;
every feature will always function;
the Website will be completely error-free; or
all information will always be free from technical errors.

The Website may be temporarily unavailable because of:

maintenance;
upgrades;
security measures;
technical problems;
infrastructure failures;
service-provider failures; or
other operational reasons.

39. Third-Party Services

The Website may use third-party services including:

payment gateways;
courier companies;
hosting providers;
analytics services;
communication platforms;
email services; and
other technology providers.

Third-party services may have separate terms and privacy policies.

Puzzlera is not responsible for the independent operation of third-party systems except to the extent required by applicable law.

40. Third-Party Links

The Website may contain links to third-party websites.

Such links are provided for convenience.

Puzzlera does not control and is not responsible for third-party content, products, services, policies or practices.

41. Reviews and Customer Content

Customers may be permitted to submit:

reviews;
photographs;
videos;
comments;
feedback; or
other content.

Customers represent that they have the necessary rights to submit such content.

Customer Content must not:

be unlawful;
be fraudulent;
infringe third-party rights;
contain malicious code;
impersonate another person;
contain unlawful threats;
contain abusive or defamatory material; or
otherwise violate applicable law.

Subject to applicable law and the Privacy Policy, by submitting Customer Content, you grant Puzzlera a non-exclusive, royalty-free licence to use, reproduce, display, publish and distribute such Customer Content for legitimate business, informational and promotional purposes.

Puzzlera may moderate or remove content that violates these Terms or applicable law.

A genuine negative review will not be removed merely because it is negative.

42. Accuracy of Customer Information

Customers are responsible for ensuring that information provided to Puzzlera is accurate.

Puzzlera is not responsible for delays or errors caused directly by materially incorrect information supplied by the customer.

Customers should promptly update account or delivery information where necessary.

43. Privacy and Personal Data

Puzzlera collects and processes personal information in accordance with its separate Privacy Policy.

Personal information may be processed for purposes including:

account creation;
order processing;
payment;
delivery;
customer support;
returns;
refunds;
fraud prevention;
security;
legal compliance; and
other purposes described in the Privacy Policy.

The Privacy Policy forms part of the Website’s legal framework.

Puzzlera will update its privacy practices as required by applicable law and the data-protection framework applicable to the business. The Digital Personal Data Protection Rules, 2025 were notified on 14 November 2025, together with an enforcement timeline.

44. Communications

Customers may receive transactional communications relating to:

Orders;
payments;
dispatch;
delivery;
returns;
refunds;
accounts; and
customer support.

Marketing communications, where used, will be handled in accordance with applicable law and available customer preferences.

45. Fraud and Abuse

Puzzlera takes fraudulent activity seriously.

Potentially abusive activity includes:

fraudulent payment information;
multiple accounts created to misuse promotions;
false damage claims;
repeated misuse of return procedures;
unauthorised resale;
payment or chargeback abuse;
manipulation of reviews;
Solutions Centre scraping;
unauthorised reproduction of designs; or
deliberate misuse of Website functionality.

Where reasonably necessary and permitted by law, Puzzlera may investigate suspected abuse and take appropriate action.

46. Payment Disputes and Chargebacks

If you believe there is an error relating to a payment, Order or refund, please contact Puzzlera Customer Support so that we can investigate the matter.

Nothing in this clause prevents a customer from exercising any lawful right available through a bank, payment provider, consumer authority or other competent body.

47. Force Majeure

Puzzlera shall not be responsible for delay or failure to perform an obligation to the extent caused by circumstances beyond reasonable control.

Such circumstances may include:

natural disasters;
fire;
flood;
epidemic or pandemic;
government restrictions;
transportation disruption;
strikes;
labour disruption;
power failures;
internet infrastructure failures;
payment-system failures;
courier disruption; or
other circumstances beyond reasonable control.

Puzzlera will make reasonable efforts to minimise the impact and resume normal operations as soon as reasonably practicable.

48. Limitation of Liability

To the maximum extent permitted by applicable law, Puzzlera shall not be liable for indirect, incidental, special or consequential losses arising from use of the Website or Products.

Subject to mandatory consumer-protection laws and other applicable statutory rights, Puzzlera’s aggregate contractual liability arising directly from a particular Order shall not exceed the amount actually paid by the customer for the Product giving rise to the claim.

Nothing in these Terms shall:

exclude liability that cannot lawfully be excluded;
restrict a statutory consumer right;
exclude liability for death or personal injury where such exclusion is prohibited by law;
exclude product liability imposed by applicable law; or
prevent a customer from exercising any remedy available under applicable law.

The Consumer Protection Act expressly provides for product-liability actions and identifies circumstances in which product manufacturers may be liable.

49. Indemnification

To the maximum extent permitted by applicable law, a customer agrees to indemnify and hold harmless Puzzlera, its proprietor, employees and authorised representatives from claims, losses, liabilities, costs or expenses arising from:

material breach of these Terms;
unlawful use of the Website;
fraudulent activity;
unauthorised account use;
infringement of third-party intellectual-property rights caused by Customer Content;
unauthorised commercial reproduction of Puzzlera designs; or
misuse of Puzzlera Products contrary to applicable safety instructions.

This indemnity does not apply to the extent that the relevant claim results from Puzzlera’s own negligence, wilful misconduct or liability that cannot lawfully be excluded.

50. Express Representations and Statutory Rights

Puzzlera makes reasonable efforts to ensure that Product descriptions and Website information are accurate.

Nothing in these Terms is intended to exclude, restrict or waive any statutory warranty, guarantee, consumer right or remedy that cannot lawfully be excluded.

Any express Product representation made by Puzzlera will be interpreted consistently with applicable law.

51. No Waiver

If Puzzlera does not immediately enforce any provision of these Terms, that does not constitute a waiver of the right to enforce that provision later.

Any waiver must be express and will apply only to the specific circumstance for which it is given.

52. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be modified or removed only to the extent necessary.

The remaining provisions will continue to operate to the extent permitted by applicable law.

53. Changes to These Terms

Puzzlera may update these Terms from time to time.

The updated version will be published on this page with the revised “Last Updated” date.

Unless otherwise required by law, the Terms applicable to an Order will generally be those in effect when the Order is placed.

Material changes may be communicated through the Website or other appropriate channels where required.

54. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms is intended to restrict any mandatory consumer protection available to a customer under applicable law.

55. Customer Support and Dispute Resolution

If a customer has a concern regarding a Product, Order, payment, delivery, return or Website service, the customer is encouraged to first contact Puzzlera Customer Support.

Puzzlera will make reasonable efforts to understand and resolve genuine customer concerns.

Where a dispute cannot be resolved through customer support, the parties may explore lawful dispute-resolution mechanisms, including mediation where mutually agreed or available.

Nothing in this section prevents a consumer from approaching a competent consumer commission, authority or other forum where such right is available under applicable law.

56. Jurisdiction

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer forums, courts having jurisdiction in Gurugram, Haryana, shall have jurisdiction over disputes arising from these Terms.

Nothing in this clause is intended to prevent a customer from exercising any mandatory statutory right to approach a competent consumer forum or authority.

57. Grievance Redressal

For complaints, concerns or grievances relating to the Website, Products, Orders or services, please contact:

Customer Support
Puzzlera
Email: hello@puzzlera.in

Grievance Officer
Name: Vidhi Pathry
Designation: Proprietor / Grievance Officer
Email: hello@puzzlera.in

Principal Place of Business
Gurugram, Haryana

Puzzlera will endeavour to acknowledge and address grievances within the timelines prescribed by applicable law.

The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce retail and contain requirements concerning consumer-facing information and grievance mechanisms.

58. Entire Agreement

These Terms, together with the following documents and policies published by Puzzlera, form the legal framework governing use of the Website and purchase of Products:

Terms & Conditions;
Privacy Policy;
Shipping & Returns Policy;
Product Safety information;
applicable promotional terms;
applicable Product information; and
additional terms expressly presented at checkout.

Where a specific policy applies to a particular transaction, it shall be read together with these Terms.

Where there is a conflict, the provision required by applicable law shall prevail.

59. Contact Information

PUZZLERA
Brand: Puzzlera
Operated by: Vidhi Pathry
Business Structure: Sole Proprietorship

Principal Place of Business:
Gurugram, Haryana

Email: hello@puzzlera.in
Grievance Officer: Vidhi Pathry
Website: puzzlera.in

60. Important Product Safety Notice

Puzzlera Products are intended primarily for adults and users aged 14 years and above.

NOT SUITABLE FOR CHILDREN UNDER 14 YEARS.

Some Products may contain small or separable components.

DO NOT FORCE THE PUZZLE.

Use Products only for their intended purpose.
Keep Products and loose components away from young children and pets.
Keep Products away from excessive heat and open flames.